We used Weedman for 3 years and over the course of that time the health of our Lawn deteriorated to the point we had to do a complete overseeding in 2013. To add insult to injury when they contacted us NUMEROUS times over the winter asking us to sign up we told them we do not want their service anymore. Regardless of this verbal cancellation they showed up in the spring and then sent us an invoice for over $50. When I contacted them they basically said to bad pay it or we will send your non payment to credit rating agencies. When I asked for a Manager they refused and said does not matter if you told the sales person you wanted to cancel you had to call customer service. DO NOT USE THEM. Their service is terrible and they make it very difficult to cancel.
- Approximate cost of services:
- $50.00
- Company Response
I am very concerned about your comments as being one of my customers since 2005 and missing only 1 full season with us in 2010 your lawn should be in great shape. I looked into your account and noticed a consistent problem with Chinch bugs every year in July in which we put down at no charge service that helps prevent them from feeding. Our sales team never contacted you for the 2013 season as it was your second year under continuous service and the program was already scheduled for the upcoming season. We were unaware of this complete dissatisfaction of our services and take this very seriously. We are concerned about any possible dissatisfaction with our service and will do everything we can when notified to resolve that concern. The first contact we had was an inbound call into my office on April 30 2013; we cancelled the account as per your request. Very few times had we received any correspondence in the past 3 years about service issues of any kind and when we did we reacted immediately, weather it was a reapplication of a service or a cancellation of an Indi dual service it was taken care of immediately. I am sorry to lose you as a customer and if there is something I can do I will try my best to change your perspective of my office.
Steve Stronge
Customer Service Manager