Lawn Care - First Time Service- VERY DISSAPPOINTED
First Impression is a Last Impression. I decided this year to let the professionals do our lawn for us so i can have nice looking grass so i can sell my house this year. I made TERRIBLE MISTAKE by hiring them. There was a Huge Mistake made by their sales rep on type of service i ordered. I ordered the 2013 Lawn Care Program and confirmed all the details with sales rep over the phone which they have a recording as well, later that day (after 4 hours)they called back and changed my order and spoke to my mother who barely speaks English and confirmed a totally different order with her stating that I wanted this order which is completely BIAS. In that call sales rep she also stated that she is going to email us the confirmation which never happened. I spoke to their customer service floor manager Marchel (ID 35) today who accepted their mistake but she still wants me to pay extra $71.56 for for the service which i didn't order. I told her several times why should i pay for someone else mistake and for the service which i didn't even order. I asked the floor manager as well as i am not happy with the resolution and would like to speak with someone higher, I have asked her that i expect a call from their customer service manager "Steve" today so i can resolve this with him.
Weed Man really need to put themselves in customer shoes and decide what is right for the customer. Its not matter of Extra $71 for the service which i didn't order. Its the Matter of ETHICS.
- Approximate cost of services:
- $290.00
- Company Response
Marchel reviewed your account and played the recording for you of your mother ordering vegetation control only for the property and the price and we emailed the confirmation letter the next business day. We did speak to you prior to speaking to your mother that day and the closing sale was incomplete and they called back that day to confirm and record the sale. We completed these services over 2 months and never once received any correspondence about there being any issues about the sale. We do put ourselves in our customer’s shoes as I have been a customer of Weed Man for 15 years now and I have worked here for 14. The first contact we had stating any concerns was after we had started calling from our accounts receivable office and all of the services had been completed. In any company if there is a discrepancy with a bill you have 30 days to contact that company to issue a concern and in doing so we could of rectified that complaint immediately. The total outstanding bill was over $200 and Marchel understood your concern and offered to reduce the balance to $71.56 and start up the mid season program of fertilizer and weed control at the reduce rate. If you would like to revise your complaint and contact me today we can resolve both of our concerns immediately and take care of your property.
Steve Stronge
416-269-8333
Customer Service Manager