Some time in May -11 weedman called me and promised me to get rid of the weeds from my lawn in a week, the biggest mistake I did in this year. The sales person told me to get free service from them and if weed doesnt go in a week, i can cancle my service without pay anything. Weedman came at my place for weed treatment for 1st time, i did not see any improvement in my grass in a week. Then i called and also did email to cancle my service. I have saved all those email. Still after few days weedman came at my place and left another invoice as they did another service but they did not. I called and emailed again as this is a open fraud to left invoice without any service. Anyways they sent invoice one after another with late payment charges. For one service it supposed to be NO PAY since he told me, i end up paid with $ 100. When i called to weedman, the guy(who was saying he is customer service person as well supervisor) said if i dont pay, he will send my case to collection agency. Finally i afraid and paid the amount.
- Approximate cost of services:
- $100.00
- What could this company do to improve their services?
- Atleast be honest with customers.
- Company Response
One service of weed control will not eradicate all of your weeds and the invoice states that once applied if weeds still remain to contact our office for a Free Reapplication of that service. Weed Man offers a money back guarantee on the last service completed on your property and we stand behind this policy. We offer season long lawn care and that is what it takes to improve anyones lawn, doing one treatment with the expectation it will remedy all of your lawn concerns in one week is not possible and never has been, we do not sell any programs this way. If you had contacted our office we would of explained this in detail if given the chance. We would of made it clear that it is a partnership when taking care of the biggest plant a homeowner will ever maintain and we are here to help. Cutting the lawn correctly and at the right height, watering the lawn and maintaining the lawn with a lawn care specialists like Weed Man ensures a lush green healthy lawn. Please contact my office so I can look into your account and make ever attempt to resolve both of our concerns because the most important job I have is ensuring my customers are satisfied.
Steve Stronge
Customer Service Manager
416-269-8333