We started services with Weedman last year and nothing but a nightmare. Scheduled for 5 visit and was months in between each service. The last time they came in October I paid the bill that they left. Received a call in February from a collection agency saying I had an outstanding balance. Called Weedman was told that they performed 2 services the last time they came in October and that I had 2 bills and that I had only paid one. So I paid the outstanding one and told them that I was not happy with service. They said that if I continued with service my first visit would be credited to my account. Still receiving calls from Collection Agency because I paid Weedman not the collection agency, I have had to phoned Weedman at least 6 times to have this corrected and still not fixed. My lawn has never looked as bad as it does now. Cancelled my service last week, they didn't even ask why, but within 10 minutes of cancelling I received a call asking if I would like an Aeration treatment. Would never ever recommend them! Waste of time and money going with them.
- Approximate cost of services:
- $260.00
- Company Response
I would like to discuss your concerns in detail as I am not sure if I was able to find your account infomration just by searching your last name. We do not send any of our customers to collections without a minimum of 2--3 statement letters and multiple in house account receivable calls to remind our customer of an over due balance. If there is a concern with the service we are providing please call customer service so we can take care of this concern. Please contact my office so we can take care of you, as I have never had a customer suggest that they cancelled services and no one cared to ask why that is not how we take care of our customers. One of my senior customer service agents will want to discuss this with you immediately.
Please call our office to check on the cancelation of your 2012 program and to resolve these concerns and get answers on why your lawn is not in good shape and what we can do to help fix it.
Steve Stronge
Customer Service Manager
416-269-8333