Weed and fertilizing on 2 acres for 4 applications
More weeds than ever before. We have a large property and they were not able to service the whole thing because their hoses were not long enough even thought they said they could. I paid them for fertilizer and weed control although they did nothing. They harrassed me until they received payment because they said their guarantee is to come out as many times as it takes to get rid of weeds. When you call saying the weed control did nothing they say they have to send out a supervisor. Now you waste more time dealing with people. If they did their job properly from the beginning their would be no need to deal with supervisors and the office. Never, Never will deal or recommend to anyone.
- Approximate cost of services:
- $1,300.00
- What could this company do to improve their services?
- Yes, it's true I waited to call but Steve told me he would re apply at no cost so that I would regain their trust. When I called he told me different, he said I would still have to pay the balance however he would re spray my lawn at a discounted rate. At this point I lost total trust and never wanted to use them again.
- Any advice to offer fellow homeowners facing a similar project?
- Never pay for services up front because you'll have a difficult time especially with this company retrieving your money.
- Company Response
I adjusted the balance on your account and we resolved the concerns together in early Aug. When we spoke you were going to call me back in a couple of weeks and instead waited 2 months to call me and because I did not respond immediately you had someone else to the application for you. For 1 week of the year I was not available and I apologized for that but for 2 months I was and I never received the call back you said you would make. I had resolved the concern with you a couple of weeks ago the balance was already adjusted and you had decided to go with a private contractor who had a full size tracker that could drive across your over 2 acre property and spray your weeds. We both agreed he had a better machine to maintain your large property than my option of hand held wand applications manual spraying your entire property. You paid my office $357 for a fertilizer and weed control when the original price was $654. Your account has been closed and we will not be contacting you in the future I am sorry to say.
Steve Stronge
Customer Service Manager