Visitor Parking No Longer In Business

We purchased a coffee table and picked it up on Saturday, started to put the table together on the Sunday and noticed that there was a damaged piece - which is visible. We contacted the store on Monday to inform them about this and they asked us to take a picture of the damaged piece and a picture of the box it came in and e-mail them to the store. Sounds like they don't trust that we received the item damaged but rather we damaged it ourselves. Typically, especially being an expensive item, store would gladly exchange the damaged item without any hassles nor questions.