Visic Brothers Heating & Air Conditioning Ltd

Hired Visic Bros. to install a replacement furnace and a/c. Angelo came to do the quote. He was friendly, knowledgeable, and offered a very competitive quote on the spot, providing brochures about the products and which ones he recommended for my home, and why. After selecting Visic Bros as my contractor, system was installed in less than a week, and is working great. Install team was professional, efficient, and left the area very clean after the work was completed. Overall a pleasure to deal with this company.

I was leaving the country for about 9 days when one of my tenants called to say that the furnace was not working. I called Visic Brothers who installed the furnace years earlier and had always serviced it. I told them that I was leaving the country and had left a key in the mailbox for them to access the basement.

They came the next day to investigate and discovered that I needed a new motor. The cost was around $1300. One of my tenants offered to pay them but they refused as it is a hefty bill to expect a tenant to pay. They said that they that they would wait until I returned to receive payment. The motor was ordered and replaced within a few days.

I am very grateful that they did the work without me there and went ahead with the necessary repair. I can't say that there are too many companies out there that would do the same thing. I can't thank you enough for your help.

Tracy S.

Great service. In and out in one day. Cleaned up after themselves. Owner personally came before and after installation to make sure we were happy. It felt like we were in good hands.

We recently had our furnace replaced and chose Visic Brothers as the installation contractor. Our experience with this company was excellent. Angelo provided us with a reasonable quote and helped us with deciding what unit was best for our needs. The installation was done on time and work was very professionally done.

Visic Bros Rep (Angelo).
Advised and helped us decide on which units to use when replacing
Furnace and Air Conditioner.
Angelo is such expert in this trade and is very understanding and polite.
a really decent honest person.
Technicians ( Installers) Kevin and Devin where excellent trades people.
They installed everything neatly and well everything works great .
For a Great professional quality Installation call Visic Bros and
no worries.

Thanks All: Angelo;; Kevin;; Devin

had to replace furnace and a/c. Wanted to be eligible for rebates. Called on Monday, installation completed on Thursday. Two man crew that was sent to install was amazing. The were friendly, professional and left my home as neatly as they found it.
The appliances recommended were just right for my home. And the price was reasonable.

Had our furance replaced by Visic Brothers a few years ago. We have had one service call for a minor cleaning of a part. Installation was quick; and I was impressed that the fellow took the time to seal up any areas where heat may escape. I always like to post a review after time has past to see how all held up overall. They do not disappoint! Would refer them and return to them.

Family in Toronto were in a desperate situation with no heat because our 4 year old high efficiency condensing boiler was shut down by Direct Energy after we asked them to do the recommended annual maintenance and cleaning. While the boiler was still under warranty, it was a tough situation because the heating company we hired to install it was out of business. Luckily, we used Homestars and found Visic Brothers who went to our place within a few hours to assess the situation. Since we didn't know what to do, they kindly arranged with the manufacturer to replace the broken boiler free of charge under warranty. They went back the next day to install it for a very reasonable fee. They helped us in a no heat situation in winter. It is not unknown for other heating companies to mark up prices for desperate clients in no heat situations. Visic Brothers did their work in a super professional, reliable, clean and tidy manner. They even thoughtfully put down a slab for the new boiler because the old concrete floor was uneven. We're so happy to have found them! They are honest, reliable, kind, and very pleasant to work with. They are the best!

Visic Brothers installed and have serviced my new boiler since 2005. There have been some issues in that time but Marco mainly has been there to provide excellent technical service to address them all promptly. Marco displays a great technical knowledge with patience and confidence. I would refer and have referred Visic Brothers ( Marco) .

We have been hiring this company for the past 4 year to service and inspect our hot water boiler, since the previous owner of our house did use the company to install a new hot water boiler. I was never really happy with the main office's way of treating me when setting up the service and inspection call. But this time around the system did not operate after it was serviced. When I began to complain about the way they responded to me being upset about that fact, Marco from Visic brothers walked away from the situation by claiming that a part needed replacement that he cannot get a hold of. We are about to initiate the process of a formal complaint with the Ministry of Consumer Protection.