We had to replace our front door lock as my husband lost his key and we were a bit nervous about security. Tom showed up the day I called him and promptly replaced the lock, also showing me something about how our lock worked and things to watch out for.
A couple of weeks later the entire locking mechanism broke and again Tom showed up promptly to help. I don't think the breakage was his fault at all, it was just not a very good lock and the original installation had been a bit shoddy (as he had pointed out on the first visit), but maybe he felt some responsibility for not spotting that is was going to break and was apologetic about not having a new piece that matched the colour of the original lock - anyway, I was pleasantly surprised when he replaced the whole lock, gave us a set of new keys and did not charge us for the work or call out at all. I would definitey use Victory Locks again.
- Approximate cost of services:
- $120.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?