Worst customer service!
I ordered a lamp online as a gift for Christmas. I ordered it in plenty of time to allow for delivery at this busy time of year. My only two options for delivery online were the white glove service for an extra $100 or pick up at the nearest warehouse. I opted for the warehouse as I did not need someone to come a set a lamp up in my house. I was never informed when the lamp arrived in the warehouse, I had to call because it said my item was on back order in my order history. I called and they said it had arrived and someone was going to contact me in 48 hours to schedule a pick up time. I NEVER GOT A CALL!!!!!!!! One week later I call AGAIN and they tell me the warehouse is closed the week of Christmas for inventory.
How can a company like Urban Barn close their warehouse the week of Christmas for inventory when so many people are waiting for gifts, especially when bigger items cannot be picked up at your local store.
I would never recommend Urban Barn, nor will I shop there again.
- Approximate cost of services:
- $330.00