Urban Barn

BEWARE - The product that urban barn ships to their clients is not the same calibre as their floor models. I bought a $4000 couch earlier this year for our cottage, however the couch that was shipped to me, wrinkles every time you sit on it (from the day I unboxed it) compared to the show room model, which, despite being in a busy store with a lot of foot traffic always looked pristine. Its actually only half my couch that has the issue (inadequate stuffing) When I reached out to customer support, who took a very long time to get back to me, they refused to take ownership of the situation, and instead advised me to fluff and rotate my pillows. I can promise you I have done everything possible but the cushions I received (bench and back cushions) have never, and will never look as beautiful as the couch they had on display. They also told me that they have stopped using that supplier, which makes me believe it wasnt only me making this complaint, which is why it was discontinued. If youre reading this - urban barn, likely has your money and unfortunately they will not do anything to resolve your complaint. So disappointing! Unfortunately, they do not stand behind their products nor do they take ownership of their mistakes. They are OK for home decor but AVOID their couches!