Urban Barn

Be forewarned! I ordered a lamp back in early November from the Stittsville (Ottawa) Urban Barn store. At the time of purchase I was told I could cancel the order at any time - to just come back into the store. Half an hour later I purchased a lamp in another store and I went back to Urban Barn in order to cancel my order. I was then told that they cannot cancel orders -that I would have to call head office to do that. I did that the following business day and after two phone calls and lengthy discussions, they said they figured out how to cancel the order. However, the charge remained on my credit card! I have never been credited financially for this cancellation. I have made 5 phone calls to them to resolve this issue. Each time I have been given my case number and told that I will be called back or emailed the next day with a solution. I have never been called back or emailed by them. "The cheque is in the mail" is their repeated response. Ive asked to have a manager call me which they have not. It is now over two months since my original order was cancelled and I have spent countless hours on the phone trying to resolve this issue. I now have had to involve the credit card company to get my money back. I question if I ever would receive a refund if I wasn't on top of this situation and persistent. A customer should not have to fight for a refund that they clearly qualify for. It should have been done as soon as the order was cancelled. I do not feel that my situation is unique as there are numerous negative reviews circulating on line. Very disappointed in this Canadian company. So be forewarned shoppers! If you have any issue with this company or their products, dont expect an quick fix. It goes without saying that I will never shop again in any Urban Barn.