Two Small Men With Big Hearts

Moving & Storage
Toronto ON M5H 2N2
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HomeStars  >  Self Storage in Mississauga  >  Two Small Men With Big Hearts  >  Moving stuff into storage
Holly W. in Danforth Village
Holly W. in Danforth Village
2 reviews Toronto, ON
2/10

Moving stuff into storage

I hired this company to move a relatively small amount of stuff into storage in preparation for putting our house on the market. I had already moved a bunch of things myself, but time was short and we had too many other things to do (e.g. painting, fixing some stairs, etc.). So we called this company to move the rest. I was very disappointed. First, as other reviewers have noted, they were late by about an hour. It turned out their driver was sick and they couldn't find a replacement. The guys were friendly, but seemed inexperienced and very slow. We were paying by the hour, and my impression was that they were dawdling and dragging out every possible minute so they could charge more. I felt like I had to watch them the whole time or they would stop and talk or take a break even though it was a pretty small job. When they were done packing up we agreed to meet at the storage facility. It took me less than 10 minutes to get there, and it took them 35. I have no idea why. I finally called the company to complain and to let them know I was not paying for that time. Ultimately, although the guys were friendly and polite, I felt that they were not really experienced or competent. When we moved the stuff out of storage and into our new house we used a different company (A & D Movers), and they were far better: more efficient, about half the price, they inspired confidence, and I trusted them and didn't feel like I had to watch over them to make sure they kept working.

Approximate cost of services:
$375.00
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Company Response

I am so sorry to hear you had a bad experience with our company Two Small Men with Big Hearts Moving. We are currently under new management, and dont know what happened years ago. Please take the time to see some of our more recent reviews on Homestars and Google.

Two Small Men with Big Hearts Moving, making friends one move at a time.