To start I was supposed to get 2 days notice, I got 1 hour notice. I was about 70% ready. The moving guys were understanding but things were being thrown into boxes, taken apart and prices were everywhere. Got notice they were at the new place got 1 day notice got here all was good the guys were great, when they were done we were missing lots I was informed that my stuff was put into 2 separate storage bins and I would be getting it in 2 weeks that 2 weeks turned into 3 mths. I got 4 days notice the guys unloading were great again, now Im still missing 1/2 a sectional couch, ( I have all the cushions), futon frame (I have the mattress for my) 1/2 the box spring from my king size bed and about 50 boxes I am getting no response we are now going into mth 6 since I moved June 21st 2024 everything was picked up from my home in Toronto to be moved to Manitoba.
- Approximate cost of services:
- $8,000.00
- Company Response
Shawna was given a pickup spread of June 17th to the 21st. June is one of our busiest months and Im not sure what happened that she says she was not called, but this pickup date of June 21st was the last day of that spread so she should have been ready to be loaded, not that she was only 70% packed as she stated.
She is right that not everything was shipped in the first trip out to Selkirk, but a second delivery was made with the balance of her belongings. Its my understanding that it was delivered in a second shipment, everything but the futon frame was delivered. She is being offered a settlement for the frame but will not complete the claim form and paperwork for it to be settled. This is the first I am hearing about this since the end of August and thought it was all delivered and taken care of. Today I received an email from Shawna and got onto it right away and it was all explained to me. She did receive her belongings with the exception of the futon frame and she refuses to complete the paperwork. We are trying to make this right, but its been difficult because of the lack of paperwork.