I recently hired the Company for a short notice move. While I am appreciative of their ability to accommodate our move, I have to say that the overall service was atrocious. Our movers were late, which I was contacted about by one of the owners. No big deal; things happen. We were already under quite a bit of stress because of timings that we had to meet. Instead of making things easier, we had to listen to constant complaining, rough handling of boxes marked fragile, and also clean up after our movers, who tracked mud across clean floors and new carpeting. The move was completed in a timely fashion, so that was definitely a plus. However, a few days later when I had a chance to visit the storage space with my wife, we were appalled to find that our belongings were tossed into the storage space, without any rhyme or reason. When I reached out to one of the owners to advise of our findings, I was basically ghosted. I will never utilize this Company's services again.
- Approximate cost of services:
- $1,560.00
- Company Response
Im so sorry to hear that you are not happy with your move. Usually the customer is present at loading and offloading to make sure things are done the way you want it. Was there no one at the storage unit to see how they were packing it? Im sure they did not just toss your items into the storage unit, but if it looks like its a mess it could be because they stack and pack things evenly and neatly at the back, but when they get to the odd shaped items they are put in the front because they cant be stacked neatly. This makes things look messy. I will make sure that they know that the floor runners should be used so as not to make the floors and carpets dirty.