DO NOT USE this company!!!! I used them to move from a small condo in Toronto to a house in Peel Region. The movers I had were rude, they initially refused to take down wall mounted mirrors and a bed, even when I booked it they said they can do that - they just wouldn't assemble or mount at the new location. That was fine. Eventually he did take it apart. The other mover dropped items loading into the elevator and simply said "oops" I asked if anything was broken, he said no.
Once we got to the new house they would not listen and placed things in the wrong rooms and up against the wall when I asked if it could be placed in the middle as I was having it painted the next day. They damaged 2 items, (a standing mirror, and drawers to my office desk.
After 25 or more emails they refused to pay for replacement and offered to have it fixed. After several attempts to come and pick up the items and not showing up, they finally arrived over a month after my move. They had the items for over 2 weeks and contacted me and stated they were "good as new" again several attempts to deliver them with no shows. They finally arrived on Octobet 19th (I moved Sept 2) the items were not fixed and was obvious that it wasn't fixed.
I was dealing with Danville Jack (assistant operations manager) - wouldn't return emails, and told me that there was nothing he could do as the items were fixed!
Please anyone moving do not use this company - worst moving expierence ever!!!
The move was long,
- Approximate cost of services:
- $1,100.00
- Company Response
Hello Amanda, I am very sorry to hear about this. If you contact our customer service department with the name of the franchise that moved you, we will be able to assist you further. Thank you. Chuck Resnick, VP Operations. customer.service@twomen.ca