Tubs The Ultimate Bathroom Store

I have never had so many problems with an order. I understand that there can be delays but my sales rep never returned calls and there was no one available to whom to escalate my problems. I eventually had to go directly to the manufacturer to figure out the problem and even after they had shipped the product --Tubs still could not find the order. I waited 3 months for a kitchen faucet. To make matters worse, the manufacturer told me they received the order from Tubs-- 1 month after I placed it with Tubs!? They are disorganized and have no one trained to deliver proper customer service. I would never buy anything else from this company.