The worst movers I’ve ever used. Slow, overpriced, disorganized, and even lost some of our items.
We had a mixed experience with this company:
Negatives:
-Movers were 2 hours late; they explained that their previous job had gone overtime.
- A bit slow. The move took twice as long as we were quoted but we were later refunded for 2 of the total hours they billed us for after we inquired about it.
- Broke a piece of glass from a bar tray and forgot to clean it up; some other pieces of furniture got a bit scratched and dented.
- Near the end of the move they could not fit our sofa up the stairs because it was too long. We were asked to pay $100 for them to take the sofa elsewhere, but the money was refunded the next day when I inquired about it.
- Misplaced two vintage rugs.
- Neighbours complained about their being a bit loud.
Positives:
- Movers were friendly and stayed out of our way; they were also considerate of our two cats and followed our instructions regarding not opening the door to their room so they wouldn't escape.
- They were polite and asked for permission in regards to using any of our facilities.
- They wrapped most of our large furniture with shrink wrap to protect them from getting damaged.
- They asked for guidance regarding where to place our furniture and followed those instructions.
- Arrived quickly to our end destination, even with 35 minutes of driving time.
- Main mover kept up good communication throughout the day, either in person or through phone calls.
- Approximate cost of services:
- $1,300.00