Two jobs within one year and found they are not the company they used to be. If I didn't continue to call and point out OBVIOUS deficiencies they would never have been corrected. Shingle rotted wood! No drip edge until questioned. Aluminum around windows left with nails out. Workers frustrated with employer so they chastised my wife at siteStill trying to get damage to property fixed from 2018 job but T.R. merely takes the cheque and point me to THEIR supplier for resolution. NEVER AGAIN.
- Approximate cost of services:
- $7,500.00
- Company Response
As the owner of Toronto Roofing Industries, I made two visits to meet with the homeowner on-site. First to address the customers initial concern of wood damage visible from the underside of the exposed wood (roof) overhang.
I did not disagree with the homeowner that the area in question was not big enough to warrant replacement.
Instead of replacing the isolated section as normal with wood to match. I instructed our team to remove shingles along the entire eave and replace all of the exposed 80+ old wood with new wood and drip edge.
This left the overhang visible from the front porch landing with a nice, clean, aesthetic finish.
Toronto Roofing Industries did not charge any additional monies for this wood replacement.My second visit was to address the other concern of windows left with nails out.
Toronto Roofing Industries remedied this matter in minutes.The job our customer refers to from a previous engagement relates to a retaining wall that appears to have heaved approx. 1" to 2". This was evidenced by a noted discoloration of the stone wall. Our customers neighbour witnessed the tow motor driver catch the wall as he was dropping off materials. Toronto Roofing Industries indeed informed our supplier and representatives of that company met with our customer. It took our supplier a long time to fix BUT FIX indeed they did.
In most cases including this one, Toronto Roofing Industries does not require deposits from our customers. Our policy has always been, and will always remain, payment upon completion and COMPLETE CUSTOMER SATISFACTION.
Tim Mulroy
Toronto Roofing Industries Ltd.