I like the people at Toronto Home Comfort, but we have had some problems. The air conditioner installation and function went very well, but the fireplace installers did some serious damage to our staircase when they brought it in and there were parts missing, which were addressed and rectified for the most part. The flame is still not working properly. They have confirmed the problem and have promised to fix it. I have no doubt they will, but my problem is that no matter how many times we call, we have to explain the problem again and they never follow up with a phone call and never call back when they say they will. This is now 7 or 8 months since our original installation.
- Approximate cost of services:
- $7,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Michael, we thank you for taking the time and reviewing your experience with us. we appreciate the kind words. we have had our service scheduling and its detail reviewed in the past couple of months and revised it, to assist with flow of information from the second you call to when the technician is at your house. Customer's feedback like yours was what motivated us in this process and we want to thank you for pointing out an issue and able us to address it. We hope you will be provided a faster and easier service experience when you do use our company again.
Thank you,
Toronto Home Comfort
Visit our Showroom- Fireplaces- Furnace- BBQ's and Outdoor Living
https://www.torontohomecomfort.com/
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416-755-8624