When my warrantied whirlpool refrigerator broke down several times, Whirlpool sent out Toronto Appliance to fix it. the first time they came out, fixed the fridge only to have it break down 31 days later. When I called for them to come back to fix the fridge again, they said they were going to charge me another $78 just for showing up even though they had only been here 31 days ago. "Their service is only guaranteed for 30 days" said the manager lady. I was being very reasonable with her and explained that it actually is the exact same problem and asked if she could make an exception as it was only 1 day over their service warranty and they had not fixed the problem properly. Long story short, she would not budge, became very angry and I ended up hanging up on her, calling Whirlpool and expressing my dissatisfaction with their choice of service companies. Unfortunately, they had to come out again as the compressor broke down completely, this time, the service technician was friendlier and told me that the compressor would be replaced within 2-3 days -- it has now been almost 2 weeks and I can't get anyone to return my calls or give me any correct information as to when I can expect my fridge to be fixed. I have a 2 1/2 year old and a 4 week old and am getting very tired of having to wait for a refrigerator! My only option is to speak to the Manager lady again, and that didn't get me anything last time except a pounding headache and high blood pressure.
AVOID USING THIS COMPANY AT ALL COSTS. Whirlpool has other qualified companies that they can send out instead of Toronto Appliance. Save yourself some aggravation and use one of the others!
- Approximate cost of services:
- $1,500.00