The Floor Shop

A few years ago we had hardwood floors installed throughout our house during renovations. When the finish began lifting, we called with our dissatisfaction. Peter at the East York store dealt with us promptly and efficiently. First he sent a manufacturers rep who agreed the floor was defective and they would supply replacement wood at no cost. Then Peter came to our home, outlined our options, and offered to install the replacement floor at no cost also. The job would be very difficult since all cabinetry had been installed on top of the floors. Peter realistically explained that the job could not be done perfectly, but they would do their best. The installers came on time, and finished the job exactly when promised. But best of all, they did an utterly fantastic job--way more than we ever thought possible. They left no mess, were extremely considerate of us, checked with us every step of the way. It was a big hassle for us to move everything out and put up with the inconvenience, but we couldn't be happier with the outcome. Of course we would rather the flooring had not been defective in the first place, but given the original mistake, we can imagine no better outcome. What more could one ask?