The Energuy

Although the staff members at Energuy were pleasant, they were sloppy and uninformed. It was frustrating receiving their constant barrage of phone calls inquiring about the work we intended to complete and finally requested that they stop. This gave a strong impression that Energuy would receive some sort of commission for pushing their clients to complete a certain number of upgrades. And, the incorrect information given was infuriating: from the R-value required for insulation, to insistence to complete certain upgrades for 'large rebates' that ended up being overpriced wastes of time, to incorrect information about deadlines, to flawed information about rebates for certain products installed. Bharath, the auditor took a picture of the utility bill but omitted to include the account number in the picture (a requirement) resulting in the initial report not being processed. As a result it took almost 4 months to receive the initial report and numerous phone calls inquiring as to its whereabouts.

During the initial audit, when I asked questions of the auditor, he did not know the answers and did not give explanations or offer to find the answers. Later, he would claim that had I contacted him during the upgrading process, he would have had all the answers, although throughout the initial and final audits, he could not answer questions. He would also claim that, because of the lost rebates (because of the misinformation from the Energuy staff) he and his superior at Energuy would do their best to get the best possible rebates. As most of his comments, this was evidently an empty, and insincere statement. Once the final test was completed, Bharath replied that the amount of difference was 'exactly what we were expecting', further underscoring the empty statements as they had no clue of all the upgrades planned. When Bharath completed the final audit, he turned off the heat, did not mention it, and forgot to turn it back on resulting in the temperature in the house going down to 14 degrees upon our return home late that evening. Could pipes have potentially burst? He also omitted to take pictures that should have been taken and took pictures of parts of the house that were not part of the audit and, when questioned, could not explain why he did. Later, he would expound that I should call ________ to get a rebate of _______ and then would not return my calls when these frustrating and hot-air filled pieces of advice went nowhere and resulted in wrath from the companies I was instructed to call. Working with the staff at Energuy, Bharath, Bailey, Shirley, Lindsay, among others, has resulted in missed opportunities for rebates, frustration with careless work, uninformed advice and empty claims from staff in many areas of the company.