The Energuy

My window contractor hired these guys to do an energy assessment as part of their deal with me. In a nutshell, here's how it should work: You get an energy assessment, you make improvements to your house's energy efficiency (new windows, doors, insulation, air leaks etc.), you get a second assessment to take inventory of the work you've done and the assessor reports back to the ECO-energy program. After 90 days , you receive a grant cheque from the government reimbursing you for a portion of what you spent. My second assessment was done Nov 13, 2010. It is now Feb 28, 2011. I just called National Resources Canada to find out what's going on with my cheque and they say that "The EnerGUY" has not submitted the second assessment to them. I called the EnerGUY and they say that they have no record of a second assessment ever being done. The girl on the phone was very helpful... she said she would forward my complaint to "Sean" and could offer no other information. When I asked, "who is Sean?" she said he's the guy that takes care of these kind of complaints (like it happens all the time).
So... after investing $30,000 in new windows, doors, etc, I may be out of luck for my grant money (which is a sizable amount) because the program ends in March of 2011(tomorrow)and it takes 90 days for the government to process it.
I won't even get into how unprofessional the actual assessment was - it should suffice to say that the guy didn't know how to use his equipment and lacked knowledge of the science behind it.

Update and Rebuttal to The Energuy's Response Below:

They did work with National Resources Canada to straighten out my file (eventually) and I'm told that I can expect my grant to come in the next 60 to 90 days.
Contrary to the reason given in the Energuy's response: I did not have a "First Evaluation" done by another company. Perhaps the previous owner of my home did, I don't know. Regardless, if that is something of importance to them, they should have looked into it as I'm sure that it is not a rare situation to find a home that has already been through this process by a previous owner.
They mention that this was resolved by "hard work and dedication". It seemed to me that trying to get answers directly from "Sean" or "Big Mike" (who apparently is the boss and is only known to the employees as "Big Mike") wasn't getting me anywhere. They did not return my calls. I contacted National Resources Canada and they began a formal investigation.
I stand by my review. This company does not deserve your business.