The colour of the flooring The Concord Group installed was very different from the colour we chose. We don't like the colour, but were told that since they had already purchased it, that was the colour our floors were going to be.
The flooring creaks and crackles -- probably due to the uneven cement beneath. The flooring was not continued to the edge of our tiled sunroom -- there was a 3" gap (of cement sub-floor) between the rooms which was subsequently filled in with hardwood by Concord weeks later. It does not look good.
The baseboards were pried up by Concord, damaged and re-used. Some pieces of our baseboards are just missing now. The damaged areas of the baseboards were painted over, but are still highly visible. Many of the baseboard nailheads are exposed, some have been touched up, but with a non-matching paint. The new caulking at the top of the baseboards is smeared as much as 3/4" up the walls. Therefore, we must install new baseboards ourselves and re-paint every wall in our condo.
Fingerprints of some kind of adhesive were smeared all over the floors near the baseboards, and it took me dozens of hours (I am disabled) on hands and knees to remove it.
It took several weeks for Concord to come back and re-install our bedroom door -- they had just left it leaning against the bedroom wall.
We originally obtained the services of The Concord Group through our insurance company, and have never been given a contract to sign, and have no warranty or guarantee, even after requesting these from The Concord Group several times and being promised them several times as well. Most of our phone calls and emails to The Concord Group were responded to weeks later. Once they were responded to, we had to wait weeks more for further action (if any) to be taken. We think they just wanted to wait us out and to eventually give up on getting any satisfaction from them. We still have absolutely nothing in writing.
It feels so terrible to be treated like this.
- Approximate cost of services:
- $12,000.00