Joe The Appliance Guy

I was using my dryer one day and noticed that it was making a significant vibration noise. It still worked but the noise was definitely not encouraging to hear. I quickly went on Homestars and made some calls. Joe was the first one to get back to me and he asked me a series of questions to narrow down the possible issues. He also managed to squeeze me in between appointments so I could get it resolved asap. After he arrived, he carefully took the machine apart and identified the likely culprits. He replaced a drum roller and thoroughly cleaned the fin area which was caked with lint as it had not been cleaned since the late 90s. After reassembling the machine and testing it, the noise was eliminated and all worked as expected. Needless to say, I am very pleased with Joe's professionalism and his candidness in discussing the possible issues. I will not hesitate to call him for any other appliance repairs I have.

PS: PLEASE note that Joe is THE APPLIANCE GUY --> Not to be confused with THE APPLIANCE REPAIR GUYS....the two companies are not even comparable (see the other company's Homestars Reviews)