Tasco Appliances

Bought Dacor stove, dishwasher and Fridge brand new. Too many problems with dishwasher and Fridge encountered after delivery. Dishwasher was inoperable and the technician came to fix problems with it 3 times in the span of 4 months. Until now I continue to experience problems with the unit but chose not to deal with them anymore. Tasco refused to replace the unit even though it is obvious that it was defective. I came to the store so many times but i was always given the run around. My experience with the store and management after the purchase was terrible. Don't be fooled how nice they are when they try to sell you their product.

Ok price but very poor customer service afterward. We needed parts on our new fridge. It took 3 months to arrange them to supply the parts. I had to go talk to the GM to get my parts delivered.

Go to [removed competotors name. ed]

Great price but very poor customer service afterwards. we needed service on a fridge within the year and they wouldn't help us. I t took 30 days just to arrange a time for them to come in. When they got here, the repair guy was rude and didnt fix the issue

Go to Sears

We have used Tasco 2 times in the past and there were issues, we tried to give them one last try for our large order for a new home.
We spent 40K on new appliances for every thing and went with high end such Wolf, Subzero, Miele, etc.
Every thing possible thing that could be screwed up, they managed to get 10 out of 10 in that department. Their sales people have no clue about any thing outside of the marketing BS which is not cookie cut for every single home. But the cherry on the cake came when we addressed these issues to them, no one wants to take ownership and its been now over 7+ weeks that we are waiting for a response. hehe yep you guessed it, no one is getting back to us.
Stay away from them. I am building a website for all complaints, www.tascosucks.com

good luck

Daniel

We placed our order for $15,000 worth of KitchenAid appliances with Tasco Appliances in May 2008 with a significant deposit and identified our delivery date for mid August. In June we firmed our delivery date. We purchased this far in advance to ensure we had no problems with delivery. How wrong we were.

Less than 1 week from delivery we are told for the first time we were back-ordered on the built-in Microwave. This was the first mention that there would be problem with delivery. The girl on the phone actually told us that the product had been back-ordered for months.

This means we will have a brand new kitchen partially complete until the back-ordered microwave arrives, because all the appliances are built-ins. Plus we need to pay people to come back and complete the installation.

It would seem that when a customer places a confirmed order tied to a specific delivery date, Tasco should plan to have product available for that order. If the product is back-ordered at the time of purchase the customer would have the option to make a new decision about their product selection.

However, if the product is available at the time of the order, why does the supplier not ensure it has stock on hand to honour all committed orders before selling additional units?

The salesperson was very knowledgable and helpful at the time of the order but he was totally let down by warehouse and shipping.

Plus, when I asked to speak to sopmeone who I could express my concerns to at the head office, my calls were never returned.

So buyer beware when dealing with Tasco. Sales staff is great -- but follow through is very unprofessional.

I purchased over $12,000 of kitchen appliances (fridge, dishwasher, microwave, oven, and stovetop)from Tasco. The products were fine although I did not feel I got a "deal" by any means. The problem I found was with their preferred installer. This man came out 2 days late (excuses, excuses) and took a look around and spent all of 30 minutes measuring and said I needed a granite worker to hone out the cooktop by a couple of centimeters, a cabinet guy to remove a cabinet, because the fridge was not clearing the cabinet (although it was supposed to), and he said I needed a plumber to reroute pipes behind the dishwasher... he charged me $100 and left me in the chaos of no appliances (they had already all been removed) He did not provide me with any referrals or remedies to help me out.. He was rude and said he didn't normally install these types of cheap appliances! (they were Kitchenaid, and Miele) He said he was an expert Wolff appliance installer... So why the heck did Tasco refer me to him and let him take my money and run... Just poor service all along the way. Tasco staff also have attitude, I went a couple of weeks ago to pick up a new water filter for fridge and they made me wait and then seemed bothered by the fact all i was purchasing was a $50 filter! Don't bother with Tasco, there are other appliance sellers who actually understand what customer service means.

Took about 4 months to decide and finalize decision as to which range, range hood, microwave, and fridge/freezer. Not only was Mike willing to gather all product info, but he patiently waited for us to come to a decision without any financial commitments. Unlike other companies who pushed and pushed, in person and by phone... Mike gave us our space to decide. After-sales attitude from Mike was equal to pre-sales support!

When we moved from our home in Markham to Unionville, we decided to renovate our 30 somethign year old home by gutting and totally redoing the kitchen and purchasing new applicances. We decided to buy Stainless Steel appliances and upon recommendation from a friends, we bought everything from Tasco. The person we dealt with was Melly. She was helpful and knowledgeable and helped us to pick out great pieces, including our stove, hood, dishwasher and refridgerator. We have been quite happy with all of the appliances we bought and value wise, the prices were quite competitive with other places. We did have a glitch in the beginning when the wrong size hood was delivered and a few facts that were not properly explained to us on purchase, after all we were new to this and should have been told a few things. I remember being on the phone with headoffice a few times arguing about something, but in the end it was resolved and it seems so distant now. Most recently we had a bit of trouble with the electrical with our stove and when we contacted Tasco, they told us our warranty had run out and we had to deal directly with the manufacturer. They should have been a little more helpful considering we bought $8000 worth of appliances from them. However all in all, I would recommend Tasco was selection and value.

General shopping experience is good overall. Sales was not pushy and was quite knowlegeable. Price was fairly good as we shopped around many places such as [other stores]. Delivery was prompt and the delivery department was very helpful and services was good. I would recommend others to buy appliances here at Tasco richmond hill.

We were very pleased by both the service we received as well as the quality of the appliances. As we were renovating our kitchen, we were able to not only stay within our budget but are still to this day very happy and satisfied with our purchases.