Carpet & Rug Retailers review in
Hamilton
Thank you for responding to my concerns. And thank you for my refund. My main concern was not the timing of my refund as much as the attitude of the salesman. I have never had someone make me feel so guilty for changing my mind a few days later. I'm not sure why you assume the carpet I bought is inferior to yours. The only reason I posted this was to warn buyers. If you are not 100% sure of your choice of carpet you may have to deal with the response I did or as other reviews stated no cash refund but a credit note. Please question when they encourage you to try the carpet at home to see if it is suitable. The sales people have a DUTY to tell the customer that it's all sales final. That is the fair thing to do.
- Approximate cost of services:
- $1,500.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
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