- Approximate cost of services:
- $1,234,570.00
- Company Response
Summit Flooring ceased operations more than 3 years ago. In this case, our policy of giving our customers a one year warranty on workmanship has long since expired. We would think the reviewer would have brought any concerns to our attention long before now, so have serious doubts in the validity of their comments.
Incidentally, contrary to the statement in the review, the concerns raised in the complaint could have been resolved quite easily, had they been brought to our attention and had they been valid. Had we been made aware of them, we would have sent a representative to inspect their concerns, but suspect they didn't pursue it knowing the issues were most likely as a result of a busy lifestyle, or some other unknown issue, and not warranty issues.
This site, as well as social media are useful tools to help people. But there are those who choose to abuse them. This review seems to be the latter.