Stonehenge Design Build

I normally only put in the effort to write reviews if I am happy with the contractor. My criteria for complete satisfaction are simple. Show up for the job when you say you will, do the job as discussed and keep within the estimate. I hired Stonehenge since they had a good reputation for work in the beach. The job involved flagstone installation and granite in my backyard. My initial main problem with the company involved the appointment coordinator Eleanor. She is unfortunately the owner's wife, so good luck complaining . I work nights and had to wake up early to ensure that my dogs were out of the way prior to Stonehenge coming that morning as arranged. Then i sat and waited to meet with them to confirm final details. They did a no show. When I called to ask where they were , Eleanor tore a strip off of me and it turned into a big argument. She refused to agree that perhaps if they couldn't come that day , that they Should call tolet me know. Seems basic to me. She was yelling at me that they were so busy that they don't have time to even call. Ie my time and sleep is worth nothing to her.
The next summer i did my entire front lawn (a job at cost about 25,000). I got 5 estimates but did not even call stonehenge to submit an estimate because of my terrible experience with Eleanor. The job they eventually did in my backyard was fine. The guys were ok to get along with. No problems there. The next problem was with the aggregate sand put between the flagstone. Right away it started bubbling up and cracking every time it rained. Paul came back and said it was normal. I wasn't buying it , but I let it go . Each year more of the aggregate would break off and now 3 years later , it is mostly gone and grass us growing up between it. The crew was working at another house on my street so I asked Paul to look at it again since it now looks terrible. He said that the aggregate was breaking apart because it is too wet in my yard. The flagstone is is full sun and the area that actually is in the shade under my hose is the only area not in bad shape. Again I wasn't at all convinced. I was implying that this should fall under my 5 year warranty and they should absorb the cost of repair. Instead he said that he will do it for a fair price. It took a while to get this estimate. $600 to repair work that I think was not done right the first time. I tried to get the other estimate that Paul said he would prepare that involved me digging out the old aggregate and they put in the new one instead of them doing the entire job. I never got this estimate. I started this process in early August. Then Eleanor went on holiday so it took 3 more weeks to even try to get more info.turns out Paul is not allowed to make any comments on an estimate if Eleanor is not around. After2 e mails and 3 phone calls, I finally was told that they were too busy to do the job in 2013 and it would have to wait til 2014. She offered to sell me the aggregate sand and I could do it all myself. I have had 2 hip replacements (which I told Paul about) so I wasn't interested In this option. I watched the video on u tube to see how the product is supposed to be installed. That's when I realized why it had failed. It is supposed to be the entire thickness of the stone or at least 1 inch. The areas that failed were only 1/4 inch thick in a lot of places. I spoke once to Eleanor directly who reluctantly said she would discuss it with Paul and call me back that day. She ever did. I left 3 more messages and received no more response from them. I realize now that I have been dumped and that they have no intension of even responding to my complaint. My opinion is that it was never installed correctly and should be repaired at their cost, not mine. I have lived in the beach for 20 years and even though most of the work was done correctly , I would never recommend this company. Maybe if they read my review, they will be more motivated to actually finally call me back
Cindy
Balsam ave,beaches