Custom sofa and chair upholstery
Very disappointed. Yes Peter is a nice guy when you are making a purchase. We had ordered a sofa with ottoman. When the sofa was delivered there was no ottoman and it had not been ordered so that took an other six weeks. It took 15 weeks before we got our two chairs. After six weeks we started to call the store to see when we could expect the chairs. None of our calls were returned from Peter. I even spoke the the regional manager about the situation, he laughed said he would get back to me and like Peter he never called me back. This was a very upsetting and frustrating experience. Disappointed that making a sale is all that is important. No follow up or customer service is my comment to friends and family.
- Approximate cost of services:
- $4,500.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response