Steel Tile Co

Roofing
Innisfil ON L9S 3W4
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HomeStars
Roofing
Steel Tile Co
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52%

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Reviews by rating (past 12 months)

Reviews for Steel Tile Co

Average customer rating:
7.3 10 (4 reviews)

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Extremely disappointed
Extremely disappointed
1 review , ON
0/10

Off cuts are garbage!!

Their website reads you can buy off cuts and theyll be available within two business days.

I waited three business days and tried to go and pick them up and they said they wouldnt be available for yet another day setting my project back.

When I was finally allowed to pick up my product, the panels werent wrapped or bound or put on any wood they were just flimsy sitting on the end of a forklift. They were all random Lanks and were not uniform 8 feet as advertised. Multiple panels were cut, crooked, scratched, and dented all over their face and edges.

I came with an 8 foot trailer because again as advertised they were supposed to be 8 feet in length. Some of them were 10 or 11 and some of them shorter than eight feet.

I basically got shrug shoulders from the people on site and they just stated Thats what you get for off cuts

I asked for them all to be cut to 8 feet to fit in my trailer, and a guy came out with a pair of tinsnips.. One would think they wouldve brought them back into the shop and used the industrial precision guillotine?!!!

The secretary on the inside, when initially confirming my order was miserable and grumpy through the entire interaction.

I will never buy Steel Tile product again, regardless of the minor cost savings.

Approximate cost of services:
$600.00
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Company Response

Dear Valued Customer,

We are sincerely sorry to hear about your recent experience with our off-cut purchase process. We understand your frustration and disappointment and want to assure you that we take your feedback very seriously.

We apologize for the delay in having your order ready for pick-up, it was long weekend and we were closed on the Monday. We strive to fulfill orders within two to four business days, and we regret that we fell short of this commitment in your case. We also recognize that the condition of the panels and the lack of proper packaging were unacceptable. We are reviewing our procedures to ensure that all orders are handled with care and meet our quality standards, but please remember they were off cuts and can have imperfections.

We appreciate your feedback regarding the variation in panel sizes. We will make sure to update our website to reflect the potential inconsistencies in off-cut dimensions. We apologize for any inconvenience this may have caused with your trailer.

We are also addressing the concerns you raised about our staff. We are committed to providing excellent customer service, and we regret that your interactions with our team did not meet your expectations. We will use your feedback as an opportunity to train and improve our staff's communication and customer service skills.

We value your business, and we hope you will give us another chance to demonstrate our commitment to quality and customer satisfaction. Please contact us directly if you would like to discuss this further.

Sincerely,

The Steel Tile Team

Alexandra Wesson from Thornhill
Alexandra Wesson from Thornhill
2 reviews Innisfil, ON
9/10

Steel tile for roofing

My husband decided to reroof our cottage on his own. The folks at Steel Tile gave us an excellent product and assistance. The job was completed quickly and easily, and we are delighted with our new steel roof.

Approximate cost of services:
$4,000.00
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Company Response

Thank you for sharing your feedback with us. We highly appreciate your review and look forward to serving you again soon.

Claudio from Grand Valley
Claudio from Grand Valley
1 review Shelburne, ON
10/10

Roof replacement

We needed to replace our roof, so what better place to check what was available at the National Home Show. After researching for this project we decided to go with Steel Tile Roofing, we found them very professional and knowledgeable. They came, measured the roof and 3 wks later the truck arrived and the roof went on in 2 days. This was 20 years ago and we are still enjoying the metal roof and it's advantages .

Approximate cost of services:
$12.00
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Company Response

Thank you for sharing your feedback with us. We highly appreciate your review and look forward to serving you again soon.

Stephen Blair
Stephen Blair
3 reviews Wasaga Beach, ON

First Review

10/10

Steel Roof

Very friendly and helpful service,as all my questions were answered. The estimator arrived on time. I found the quote to be quite reasonable and a very neat and professional installation. This past winter the steel roof proved to have an additional feature as it clears itself of snow reducing the weight on the roof. The product looks neat, is maintenance free, has a long lifespan, and is more fire resistant than shingles.

Approximate cost of services:
$8,500.00
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Company Response

Thank you for sharing your feedback with us. We highly appreciate your review and look forward to serving you again soon.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Steel Tile Co

Steel Tile Metal Roofing transforms the strength and versatility of steel into classic roofing patterns, such as Cedar shake, Mediterranean clay and Dutch clay tiled appearances. Steel Tile is the largest tile-profiled panel producer in Canada, providing a wide range of roofing solutions to suit residential, agricultural and commercial needs. ...
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