Steam Kleen

First off, I have to say that I believe Jay really does care about his work and the service that he provides. The area cleaned had water and dirt enter from an outside leak. Jay removed the underpadding in this section and edges and replaced both and then cleaned the carpet. It is about 75% better now. My only comment is that I see that now there are what appears to be water stains on my stairs from the cleaning. This of course, is not great. It took about a full day for the carpet to dry, perhaps too much water was applied or the vacuuming up of all excess water was not sufficient/ strong enough. And when I noticed lots of buckling on the carpet, I asked Jay about this. Fortunately, it went down - I did not know that this usually happens - if there is a lot of moisture/water when cleaning. It would have been helpful and put my mind at ease to have heard back when I asked about this. Other than the water stains now on my stairs (which I'll now need to tackle on my own), Jay worked hard on the small area and it is better than before.