Do not purchase the computer extended warranty as it is a joke. You will be without your computer for 4 weeks each time it is sent in. They repaired my original problem & created another one that they claim they cannot recreate. Everyone you speak to in customer service require 48 hours to respond if they respond at all. If you ask for a supervisor,no supervisor will call you back. I called the US Chairman & Chief executive Officer Ron Sargent& their office took two days & three calls later to get someone from Staples Canada to call me back. Do not bother to escalate your concerns as Steve Matyas-President will not speak or meet with you. He is out of touch with his customer base!Customer satisfaction is not a priority. I am still waiting for the return of my laptop which they claim they cannot fix. Their response....take a picture when the problem occurs & bring it back for the third time & 4 more weeks without my laptop. If you are buying a laptop for business purpose or simply need your laptop, then stay away from Staples.
