Span Co General Contracting Services Ltd.

I believe that the client and our manager had conflicting personalities that led to the condo owner wanting to castigate our company. We provided a written quotation for improvement work. After 3 – 4 weeks of work going normally our manager gave an invoice that showed extras (the extras were requested by the condo owner) to the original quotation.
When reviewing the invoice, the client was focused on pricing and suggesting our prices were too high. We used the same pricing as quoted in bathrooms.
At this point my manager and I came to the realization that we were dealing with a no win situation.
Very soon after this meeting we were contacted by the electrical safety authority and metro Toronto licensing standards branch. The ESA had us take out a permit and when the electrical work was inspected there were no faults or reworking of our electrical work. The ESA fined us for not taking out a permit. The home owner never paid for the permit or inspection fee.
Metro Toronto Licensing contacted our firm to explain tradesmen needed a metro license to provide work in the GTA. We went to the licensing building, made an appointment for the trades tests, passed the tests and received our metro required license. At this stage, we had completed most of the clients original work. The client had purchased (from an outside supplier) a vanity with a basin and counter top to be delivered. There would have been some tiling around the vanity to finish. During this time, we had two other projects in the condo that went well.
Span-Co is a member of BILD and (BILD was contacted by the condo owner) after discussing the situation with the president of BILD he mentioned that the homeowner has some online history that makes us wonder if she was being sincere. I would gladly explain or expand on this information should you wish to call me.

Span-Co finished a well designed remodel of a north Rosedale home in 2000. Approximately 8 – 9 years later we received a phone call explaining how the switching or lights were shorting out. The home owner had two electricians in her home performing corrective work. When briefly speaking to one of the electricians by phone, he refused to disclose their hourly rates or any details regarding their work. The bill amount seemed excessively high for the work we were told was performed. The home owner expected us to pay the full bill which was thousands of dollars more then the original electrical work ever costed. Because I had no opportunity to send our own master electrician to access the situation or even given the opportunity to review the bill, we were left in a difficult situation. I discussed this with the designer and we both decided to compensate the home owner. Span-Co refunded the original electrical work. I thought this was a fair and proper way to respond 8 years after working on the project.
In regards to having a tradesman late and hung over, unfortunately we never received any complaint from the client or designer. Reading this post 10 years later is the first we heard about it. If we had known that one of our tradesmen was hungover and arriving late we would have acted accordingly.
All in all we had a good project and enjoyed working with the designer and home owner. I felt that refunding the original electrical portion was very fair. I also feel that the electricians doing the work were excessive in their invoicing. By not paying the electrical invoice in full I have an upset client that has posted this story. It is unfortunate that we could not satisfy this customer but I do feel we went above and beyond what would be expected.
In our past 35 – 40 years of operating we do have thousands of happily satisfied customers hundreds of whom have personally written letters of thanks. I would gladly share this with anyone that would like to read them .I enquired about posting them up on the site but home stars does not allow personal handwritten reviews that were given to the contractor.

Clayton.

President Span-Co General Contracting.

I have no idea as to who this could be in the Cricket Club Area? I can’t imagine our carpenters cutting any doors 2” above floor height. Sometimes wide grout lines are required for strength or design issues. Some crown moldings only come in 8 – 10 foot long sections. If the home owner had brought this to our attention we would have done our best to remedy these issues.
Our goal is to leave every project properly completed with a happy home owner that would call us again or recommend us to their friends and family.

Clayton.

President Span-Co General Contracting.