went to SC wanting the same bed a friend has. i was talked into getting a memory foam mattress instead with guarantee that it could be exchanged. it was horrible so i requested an exchange. the manager initially refused to gove us the 1200.00 credit back, then when they did they sent a mattress over that had obviously been used and was in terrible condition. after about 2 weeks i could not sleep on it due to the pain it caused in my back. i have been sleeping in another bedroom on a $500.00 bed i bought from sears which is about a million times more comfortable than my now 3K+ king bed. however, i would like to sleep in my own bedroom with my husband!! i contacted the company numerous times trying to get help but was frustrated every time. SC does not keep any records of complaints - every time i contacted them i was told they had never heard from me before. the reps answering calls were nasty and unhelpful. i am positive this mattress was not the one we chose in the store. it has been about a year since i first tried to contact the company and my husband and i were resigned to purchasing a new mattress (anywhere but SC) rather than try getting through Sleep Country's horrible wall of non-service. what a waste of time and money!! do NOT buy your mattress from sleep country! all their guarantees mean nothing - if you don't like the bed you buy you will be guaranteed to get a used bed that someone else has returned because they were dissatisfied. totally misleading guarantees.
- Approximate cost of services:
- $4,500.00