I would advise anyone to avoid using Sleep Country. The after sales experience is appalling. We purchased a King mattress and after 3 months it had sagged by an inch. They wouldn't do anything unless it was 1.5 inch. After explaining the situation to customer service over the phone they said they would send an inspector out in the next 3 days. Nobody turned up and we called back. Turns out they can't actually do that and it took around 6 weeks instead. After communicating my anger to the person on the phone, she suggested I try and sell it on Craigslist if we were that unhappy. The Inspector was actually useful and did put it down as a warranty claim which is why this is 2 star rather than zero. But the bad experience continues as we are in the store to pick the replacement when the salesperson tells us we would need to replace the box spring as it is required as part of the warranty. We checked the warranty and this was not true. I hope they fix their problems or another competitor overtakes them.
- Approximate cost of services:
- $2,000.00