Sleep Country Canada

Let me start by saying we were long time customers of Sleep Country before this incident.
August 5/21, we decided that we would buy ourselves the new Reverie Dual Tilt Adjustable TXL for the both of us along with 2 Purple Mattresses, 10 YEAR EXTENDED WARRANTY, Mattress Protectors and a set of sheets. Cost of everything, 8,194.18. We received a gift card back in October for 659.70.
May 8/23, Customer #87268147 Called sleep Country to report an issue with one base, functions working. They said Reverie would call for issue. Reverie called on May 11th, issue with control box, they will send us a new one, but a claim must go through Sleep Country. Sleep Country Rep told her that Reverie will call after approval. Apparently Extended Warranty goes though Zucora Home.
Chain of events: May 11 Reverie put in claim. May 24 went to Sleep Country to see if they could help us out, Ann could not get any answers from Sleep Country Customer Service. May 25 Zucora to send out tech. June 6 I sent request through email about tech. June 8 I called to ask about tech, SORRY, we will have tech call and set up appointment. June 14 Tech called. June 15 Tech came to house to tell us we needed a new control box, same thing Reverie told us on May 11. He would have to order part, doesnt know how long. June 28 I contacted Zucora to ask where the hold up was. Then all of July Zucora was blaming Reverie for not responding to their requests and they needed all the information again from the bed. July 18 said they received the information and put in an order, could be 4-8 weeks. I spoke with Sleep Country on July 20 to say that I have been keeping them informed and nobody contacted me. On July 21 spoke with Josh at Zucora and he apologized for the delay and said Reverie can be difficult to deal with. August 7, I reached out to Reverie to ask why the delay. Ebonique at Reverie said the only hold up was payment from Zucora and the part was in stock. August 14, I emailed Zucora the email from Reverie saying they were waiting on them. August 16 we were notified that the part was shipped, received part at our home August 18. August 18 Zucora emailed to say that a tech would contact us in 3-4 business days to install part, DO NOT ATTEMPT TO INTALL ON YOUR OWN. August 31, I emailed Zucora to say still waiting for tech to call. Sept 1 tech called (Greg from Montag Mattress) and came on Sept 2 to install and let us know the previous tech was fired, hence me having to give all the info again. Sept 3 received a call from another tech (George from Leons), to come and install. I gave him a call back on the 4th and said that Greg had done the install on Sept 2. Whaaaaaaaaaaat!
This issue carried on for 6 days short of 4 months where I had to be constantly emailing, phoning and harping for a fix that was supposed to be under extended warranty that we paid for and a 10 minute swap of the control box. I was so stressed having to deal with no customer service at all for an investment over 8,000.00. Reverie was the only honest and helpful people to deal with.
Sleep Country responded to none of my emails, no follow-up after the store visit and no follow-up after my call to Customer Service on July 20th. Sleep Country has no process or communications for warranties, Ebonique from Reverie was the one person that was helpful from start to finish, Zucora had extremely bad communications with ALL parties. We will never buy from Sleep Country again as they do not Have Your Back. It makes me shiver with disgust every time I see their commercial.