Skyview Electronics

Computer Repairs and Support
Whitby ON L1M 1A2
Write a Review
Write a Review

Recommended Professionals

99%(19 reviews)
100%(296 reviews)
97%(13 reviews)
99%(19 reviews)
100%(296 reviews)
97%(13 reviews)
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

90%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Skyview Electronics

Average customer rating:
9 10 (11 reviews)

Sort by

Stitches45
Stitches45
1 review ASHBURN, ON

First Review

0/10

Satellite Internet, installation

This company should not be in business. They tried to charge me twice for an install that is included for free for satellite internet.

DO NOT DEAL WITH THIS COMPANY -

ONCE THEY COME TO YOUR HOUSE THEY WILL TRY TO EXTORT YOU UNTIL YOU PAY. SEND THEM AWAY AND ASK FOR ANOTHER COMPANY FROM THE INTERNET PROVIDER.

Approximate cost of services:
$0.00
Was this review helpful?
Company Response

Please note that this complaint is not about quality of service rendered. No work was performed, charged or paid for, even though twice we went to the customer’s home to give an estimate.
This is about the customer getting angry regarding the quote from us to perform work at their home when they felt it should be done totally for free.
When we explained to the customer that climbing up on their two story roof, doing a long cable run and fishing wires through their drop ceiling would incur charges they refused and sent us away.
Ok fine, everybody’s entitled to accept or refuse a quote. No problem.
However they then phoned our store again complaining and wanted us to come back out to their home to see if we could do the work cheaper. In trying to be accommodating we sent a different installer this time, who also found that, there was no easier way to perform the work but agreed to do it for $50 less.
At first the customer was fine with the second installer’s explanation of the charges but after discussing with their partner they became very abusive towards our installer, started swearing at him and kicked him off their property….WOW!
This customer vindictively decided to slander our company, wording their complaint to make it seem like we unjustly tried to extort money from them. Not one cent was charged to them. More than 200 customers have received this same service from us in the past 3 months all without complaint.
One of the reasons our company has survived in the same location for 26 years competing with the big box stores is because of the quality of personal service that we offer all of our customers all of the time.
Perhaps that‘s why last year Skyview Electronics was voted Durham regions favourite computer store by
Durham Business Times Readers Choice Awards. http://www.durhambusinesstimes.com/2012/general/congratulations-to-our-2011-readers-choice-award-winners/
We regret that we were unable to please this customer and all the unnecessary drama. Rest assured, our policy continues to always strive to accommodate our customers in the fairest way possible.
Thanks for considering our side of the story.
Best regards
Rod Valyear
President
Skyview Electronics Inc.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Skyview Electronics

Skyview Electronics is a family run business that has been serving Brooklin and the surrounding area for over 28 years. Skyview prides its self on it's no pressure sales and friendly, knowledgeable service. Computer Sales and Repairs Have a virus and afraid to lose your data? No Problem! We have ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Computer Repairs and Support pros in Whitby?