really have serious doubt about the other reviews. We chose Sky Kitchen because they got the highest rating on various website including Homestars.com We purchased a kitchen that was price similarly to other companies, but also because we were told hat they would install it on time "5 days of work total over 2 weeks" said the sales representative. The kitchen was the last thing we wanted to do to renovate our home and put it on the market in March. We were quite surprised of the poor craftmanship, the lack of seriousness and the delays. The installation took 7 weeks and we were constantly bullied by various contractors cancelling appointment all the time. They simply called you on your cell telling that they will come the following week and that you have to be home. The team worked in a very dirty way, with much dust and spills. As a result I had to repaint three times the kitchen because of black hand spots on the wall. There was no supervision from central office that never took any call. The cabinet mensurations were approximate and the kitchen couldn't be finished because a cabinet was covering one ceiling light. We had to move the light and finish the cabinet ourselve. Worse, one cabinet fixation screw in the wall was drilled on an electric wire. As a result we lost the kitchen lights and the main breaker constantly switched off. I called many times, and out of patience I removed the cabinet myself over a week-end, cut the wall, repaired the wire that was transfixed with a screw, replaced the cabinet, did the seal and painting again. A whole WE of work. What more? They never ever return my call and whatever is your point it is ever their fault. I honestly believe that the comment posted are fake. It simply cannot be true.
- Approximate cost of services:
- $27,000.00
- What could this company do to improve their services?
- Lower their price Hire other contractors Answer the phone Remove their fake reviews
- Any advice to offer fellow homeowners facing a similar project?
- Avoid contracting this company
- Company Response
I would like to thank Jean-Phillipe for your posted review, we like to acknowledge and address all matters pertaining to our services. A misunderstanding of project scope does not necessarily need to reflect conflict, sometimes it can lead to discussion and learning. Sky Kitchen continues to have a high rating on HomeStars due to our attention to detail, service and quality product. Homestars is a blogging format for people to post their own commentary in regards to our services. We are not able to edit their writings, therefore, anything that is read, is solely a clients review. The craftsmanship of our product continues to be of the highest standards, as many reviews boast! Our scheduled dates of installation differ from what is reported here and installation was completed within the timelines indicated and all work was completed as per your contract. At the time of demolition you requested for Sky Kitchen to remove the existing glass back-splash. This service was not part of the original contract , which means it is an additional expense. The electrical work was also not included in the contract and therefore is your responsibility to ensure its completion. When we are not responsibility for electrical, there is no way of knowing where wires are placed behind the drywall -- so there is always a possibility of a wire being in the way. That being said, we are happy that you resolved the issue without much inconvenience. During the period of installation you were on holidays for a week which affected the scheduled timeline and caused a minor delay. However, upon your return and when the job was completed, our designer spoke with you to confirm you were satisfied with our completed services. At this time, you noted your approval that the project was completed and final payment was sent in full. We would like to thank you again for choosing Sky Kitchen and we wish you the very best !
Jean Phillipe renovated his kitchen for selling purposes and the home SOLD instantly! The new home-owners were so thrilled with Sky Kitchens millwork that they contacted us directly and we are now working on a new project for them! A happy ending for everyone, we hope!