Shipton's didn't install furnace properly on blocks in the basement, didnt install thermostat until two weeks later after numerous calls. Didn't do their due diligence and ask the right questions. They are suppose to be the experts yet it appeared that they took advantage of the situation and our lack of knowledge regarding furnaces & installation. Our old furnace worked fine for years until it got too old. Now the new one isn't working properly due to wrong installation and we have to pay an extra $600 for them to come back and fix it. What was suppose to cost $3800 (they were a few hundred bucks higher than a competitor but we thought they would do a good job) it ended up costing $4500 plus tax. We had no choice but to pay, it was the middle of winter and freezing. For a company that claims they replace a 1000 of furnaces a year in older homes why couldn't they better inform home owners and so they can do it right the
first time. Horrible experience with Shipton's, my advice...call around first and find a company that will take the time and do it right the first time.
- Approximate cost of services:
- $4,000.00
- What could this company do to improve their services?
- Ask better questions about customers homes. It's seems they just want to do it all so quick it ends up costing the homeowner more, to the benefit of Shipton's.
- Any advice to offer fellow homeowners facing a similar project?
- Dont hire them, call around first.
- Company Response
We're very sorry to hear you had a poor experience dealing with out company. Please contact our office at 905-549-4616 and ask to speak to management.