My review score is a bit misleading as we have loved the sales team. Initially we thought we were getting something different with our deck, we settled and we're happy. We are very satisfied with this duo and at times seems like they are the only ones able to get anything done.
Our site super was ok. Was only ever aware of issues when brought up. Never fixed some issues but overall satisfactory.
Our biggest NEGATIVE and this one is very large is with customer service. The answer is always no, solutions are impossible. It doesn't matter if it's in your contract they refuse to do it and don't offer reimbursement through any means (even our money back). Very standoffish.
We would absolutely love the product we have if we had everything we paid for. Our issues could be solved in under $500 but that's too much money even if you already paid for it. I would and will not recommend a product by senator homes asking as the customer service remains intact as is.
If you do purchase here you will learn the name of this individual and you will find EVERYONE shares a similar dissatisfaction.
- Approximate cost of services:
- $340,000.00