Furnace broke down Thurs aft. when temperatures hit below zero at night. Promised repair would be done by the next day. Spoke to Sears 4 times on Fri., only to be told at the END of the day that the part was not even on it's way yet!! And with a family member recovering from surgery, freezing temperatures & high stress of dealing with the run-around they've given us is the last thing we need right now! They told us to go out & purchase space heaters ... and who's covering the electricity bill to run all these heaters, plus the cost for firewood? Hoping the pipes don't freeze, as temperatures overnight dropped to low 50's because it's unsafe to leave heaters on unattended! They offered us $30 credit on our Sears card & they won't cover hotel costs ... really?!!? Is this how Sears' Warranty service works?!? 0 out of 10
- Approximate cost of services:
- $600.00