Sears Home Heating and Cooling Services

This complaint is on behalf of my retired ailing parents. They spent $4000 with Sears for a new furnace installed last November 29th 2011. Intermittent heat problem. Temperatures getting cold.Called in complaint October 5th 2012 they inspected Oct 9th.Said they would call when the part arrived. We called them back on the 15th.and was shuffled from one person to another and told it was backordered until at least the 29th. Offering no guarantee or solution.Spent the better part of an hour today the 17th shuffling through extensions and auto attendants trying to get some answers to no avail. My parents are old school and went to Sears on reputation. Not imperessed.