The sales woman was great. She sold us a mattress, and then a davenport couch for our spare room (which converted to a bed - best thing ever) and the first delivery was fine. Then, the couch broke, and Sears decided that they were going to replace the whole thing. When the second delivery happened, about 7 months later, as agreed, the people who drlivered our couch clearly didn't care about the state in which they left our home. Dirty carpets, scratched ceilings, lights and walls - they left a trail of destruction which nearly made my cry. I called their customer service, who told us they weren't going to do a thing. If you're going to buy something from Sears - make sure you can get it home yourself!! Sears Home Delivery is NOT reccomended!
- Approximate cost of services:
- $700.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?