We hired Ruso to build an insulated vinyl sunroom on the back of our semi-detached home (the sunroom components themselves were manufactured by Better Living Sunrooms).
We were pleased with many aspects of Rusco's work. They were very transparent and up front in the initial meetings about our options, pricing, concerns and considerations, etc. This is more than I can say for other competitors such as Four Seasons Sunrooms.
They were very helpful and consultative througout the design process, and did not pressure me or try to "upsell" me to something I didn't need. They also offered to meet me at the manufacturer's site to see the product I was going to purchase. Very helpful.
Rusco took the designs I had created and turned them into proper plans which were used to secure the required building permits. Rusco took care of the entire building permit process themselves on my behalf for a reasonable fee added to the project cost.
Throughout the construction process their staff were courteous and professional. When the odd mistake was made or issues arose (which is bound to happen with any project) they were generally very willing to discuss the issue and ensure a satisfactory resolution was reached. There were some things that I had to get on them about in order to bring about a resolution, but they always did the right thing, which I really appreciated.
They were also generally accommodating in making small changes or adjustments as necessary throughout the project.
The project did, however, take much longer than originally scheduled. I'm not suggesting by any means that that was all because of Rusco as there were other factors involved, but I would suggest that customers sit down and review the estimated timelines before entering into the project and understand fully the risks of the project extending longer than anticipated. Even though the project did take a while, Rusco was committed to completing it properly and I always trusted they would finish it properly. They are not a "fly by night" company.
Customers should also ensure they discuss the cost of extras and adjustments/fixes that may arise during the project so they aren't surprised by these items when they arise.
We were very pleased with the end product and enjoyed working with Rusco. The product was great, the price was competitive, the service and professionalism of their staff was great, and they have a great reputation.
Thanks!
M
- Approximate cost of services:
- $0.00