Royal Overhead Doors

Initial consultation was great, found the product, style, and price we desired.

On the day of installation had some initial concerns as the old doors came down, but as the day progressed found these to be completely unfounded.
The two installers we had were professional, did a thorough job, and took the time to do everything properly.
We had to have a custom framing and tracking installed ( significantly extending the length of time for the job), but I am very happy (thrilled) with the workmanship and craftsmanship provided. I would happily recommend the two installers that came to our house to anyone!

Technician came without making apointment installed the door. The door doesnt close all the way down and it is not balanced.
The caping is not done and their service guy calls for the full payment. Customer service is horrible. Called them to fix the balance issue and for the capping they tell me someone will come in the future. What a joke. 2 weeks passed now they send me a bill saying interest will be applied. I NEED A GOOD LAWYER!

Well, I did a silly thing...reversed in to my garage door...while it was still opening and cause irrepairable damage! The first company that IO called didn't even bother to phone me back. My firned refered me to Roay Overhead Doors. They were professional, prompt and friendly. Brian, my sales representative provided an extremely great price over the phone and then visited my property in person to gather more accurate measurements. He even put a rush on my door. Royal delivered! I had a brand new door installed in less than one week! Amazing service! It looks fabulous and works so smoothly and very quiet. I highly recommend this company:) Thank you Royal Overhead!

I have family members who have used this company and called them based on their recommendation. Bryan came to give me a quote and he was very professional and helpful. The morning of the install my wife called to get an ETA so she could make it work around my newborn baby's nap time. She was told early afternoon, 10 mins after, someone called my cell phone and said they were on the way. So my wife waited around all morning and no one showed up. They arrived at 3:00 and installed the door. I was surprised that the capping wasn't done. They called the next day to collect payment on the balance before the capping was installed. I called to tell them I wasn't paying until the job was finished and find out when the capping would be done. They told me it was a subcontractor, that it would be done early the following week. A week came and went and no one came. I called back they said he was coming Friday or Saturday. Again, no one came. They showed up Monday to do it. The weather stripping was warped, and reinstalled incorrectly after the capping was put on. This is now 4 weeks later and I'm still waiting for them to come fix the weatherstripping. My emails aren't being returned. They told me 2 weeks ago that someone was coming the following week, then last week it was going to be this week ... I'm still waiting. The door works great and looks great, but the customer service is TERRIBLE!!!!

UPDATE: Someone finally came to fix the weatherstripping (5 weeks after I was originally told it would be fixed), but didn't have the caulking to seal it properly. I called and spoke to the owner - he refused to listen to me and just yelled that I wouldn't get any discounts, and said that he would have to again send someone back to do the caulking. When the service guy cut away the old caulking he scratched the capping. I told the company that I was sick of dealing with them and that I don't want them back to my house to fix the capping, but that I want a discount to compensate for the numerous delays and terrible service. I got an email today demanding the outstanding balance with the capping issues still unresolved. I'm now filing a complain with the BBB. DO NOT USE THIS COMPANY!!!!

Last week one morning I was going to my garage and I couldn't open my garage door. I called Royal Overhead Doors for help. I spoke with Joe and I explained my problem. They were very nice and helpful. After one hour a service technician was at my door step. He was very professional and in no time my door was working. Thank you Royal Overhead Doors to save my day. I recommend this company for everyone who needs a good service.

I paid for them to fix my garage door that I broke. Three weeks later it came off of the tracks. Called to have them fix their mistake and they said I had hit it again. I did not. Tommy, service manager very rude and did not believe me but believed that his guy did not make a mistake.

What a great experience when dealing with this company. I had two quotes before contacting Joe from Royal Overhead Door a (ROD), he gave me a price that I couldn't refuse. From the day I ordered until the day it was installed was 3 days. The guys arrived early did an excellent job and we're gone in 2 1/2 hours. New door and opener all done. Good product and excellent service. Dealing with tradesmen and contractors can be quite the process. Joe and the staff at ROD were great, truly a great experience with not a single issue. Jason.

Great service on my custom garage door install. When I need them they answer the phone, when there is an issue they fix it. Bruna was very helpful and good with scheduling the installer. Can't ask for much more!!

please do not use this company. They told me 4-6 weeks and came after 3 months after i had called a few times for scheduling an appointment. They came to install the door but never installed the electronic garage opener that i had requested. I had to call them again for that. They called for their payment although the work is still incomplete becays the capping around the edges was never done. I was told someone would come but no one did. How uncoordinated and unprofessional can a company be. two thubs down.

Worst experience ever. I ordered a garage door in early October, paid my deposit and was told delivery would be in 4-6 weeks. End of December nobody calls to update me on the status of the door. Finally I’m told that I would have an installer at my home on a specific day. I take the day off work and nobody shows up and no one from the company calls to inform me that I wouldn’t be getting my installation done that day. Found this company to be unprofessional and a waste of my time.