We payed them 1200 $....to have them around 7am, plus as soon as there is at least 1 inch of snow.
basically, they come when it's not snowing anymore, so remove the snow yourself if you have to leave and it's still snowing...they never call you back to speak about your concern.
For this price, I'm schocked...
in our street we saw other companies coming very early, any day.
- Approximate cost of services:
- $1,200.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
First off, we're very sorry you seem to have had problems with your service. We're also very sorry that homestars has had this bad review up without our knowledge, or we would have responded by now. Unfortunately, since there is no way to find out who a homestars user is, we can't comment on your specific account, but it sounds to me like you were on a different service level than you expected, and a problem like that could have been easily resolved had you contacted us directly, after we went over your contract together. If you'd like to contact us directly, you can give us a call, and we can look into your account directly. Please do not rely on this homestars site for a response, as this bad review of us has been up for more than 2 years without our knowledge, and we would MUCH rather have you call us and talk to us directly so we can sort out your problems. In our many years of service, we pride ourselves on our excellent service, and if you have had a problem, we'd like to solve it, rather than have it stagnate here where we have no idea there ever was a problem.