Rona Lansing - Dundas St W

Couldn't hold my tongue any longer on this one. We are currently in possession of a high quality much improved outer storm door for our back entrance. However, the installation process was nuts. Rona had our cash in full for the door plus the install. There was a need for the installer to come and measure. Coordinating these things took forever. Then, calls to have him actually come and do the work bounced back and forth among the installer, and various people we dealt with at this Rona store. Manager A would promise that Manager B would call us back in ten minutes. Then, they would not. This tragicomedy of them not installing the door, and then not even calling us back to discuss their lack of installation, went on for about 6 weeks for Phase 1 (no progress) and 4 weeks for Phase 2 (runaround phase when demanding progress). All the while, we were already out of pocket for the expense. Totally unprofessional given the fact that they actually seem quite eager to sell the doors.