out of town packing and moving service
preliminary packing and storage prior to move. second, final packing and move with first part. Move was on October 19th, 2016.
Showed up at new address on time. Forgot living room carpet (stained by packer putting sooty fireplace tools on it), lost several appliances and a box of kitchen utensils (all denied by company - "we don't have them"), damaged several pieces of furniture and entryway (tried to hide oak flooring damage under a rug), damaged outdoor furniture including solid metal table, umbrella (ripped), new BBQ cover (full of holes).
I paid for extensive insurance they recommended.
Rather than visit to appraise complaints themselves , they wanted me to document everything with pictures. Their Operations people promised to follow up. That was 2 months ago. My guess is they will continue to ignore my complaints until I tire and 'go away'.
Very pleasant, happy and enthusiastic people all 'round, Lack depth and follow-up.
- Approximate cost of services:
- $15,000.00
- Company Response
Hi Tery,
We are sorry that we have let you down with the follow through on your move. When something unfortunate does happen on a move we feel that it is important that it is followed up on. Our claims process does ask that a few questions be asked about the nature of the item and the nature of the damage. Typically, we do ask that a photo be provided if at all possible. It has been several months since your move happened and we do hope that this is resolved without any further issues!