RCC has been one of the most disappointing home renovations of my life. The relief I feel when it rains and I'm not standing in my basement with a wet vac cannot be put into words. I am thrilled with that.
But my happiness ends there.
While their initial work was quick, everything after that has been a struggle. After waiting months and months for them to finish the concrete, which I specified I needed to be home for, they came one day while I was at work and made an absolute mess of things. Left foam sticking out and decided, without asking me, to grade away from the building leaving massive gaps between my house and the concrete. Caulking that I would have been able to complete on my own can no longer be done by me but a job so small, I can't get a professional to come and do it.
They also destroyed some of the new stucco wall during the initial weeping tile installation. While this wasn't terribly surprising given the job, they had promised us, in person, that our house would look exactly the same afterwards as it did before, only with new concrete. Which was important as the exterior of the house was brand new and really beautifully finished.
They 'corrected' the stucco by adding a colour I can only describe as mouldy brown. Had they fixed it on a day I was home, as I had asked, I would've been able to give them the remaints of the EXACT stucco used as I had left over from when the job was done.
RCC promised to fix the stucco (properly) and do the caulking. But two years later I can't get anyone to return my calls or emails. I have a three inch gap in the concrete and mouldy looking stucco. They have promised on two separate occasions that someone would be there THE NEXT DAY only to have no one show up.
The work is solid. I'm thrilled that my basement doesn't leak. But it's been two years and the job is not done and they have been miserable to deal with. I would never recommend them to anyone for this reason.
- Approximate cost of services:
- $10,000.00